We take great pride in the quality of our products, ensuring that we have strict quality control measures in place. To give you extra reassurance, we also provide a 30-day Return Policy for the following reasons.

  • The product customization information does not match or an error in customization.
  • Wrong or lost shipment.

LIMITED COVERAGE

The reasons listed below are part of our LIMITED COVERAGE Return/Exchange Policy. Customers are responsible for the return shipping costs and any fees associated with sending a replacement. Shipping fees are non-refundable. Furthermore, a 30% handling/re-stocking fee based on the unit price of each product will be deducted when processing the refund.

  • Choose the wrong size for the product.
  • The delivery time is made up of two parts: processing time AND shipping time. Please remember that shipping time is just an estimated figure provided by our carriers. If you have a specific and urgent delivery date in mind, we suggest contacting us prior to your purchase. In instances where your package arrives late, please note that our policy offers only limited coverage for such delays. In these cases, we can only refund the difference in cost between your selected shipping method (express/expedited) and the standard shipping option. We greatly appreciate your understanding.

Customers also have the option to forgo returning the item and instead request a coupon for their next purchase.

No Return / Refund & Exchange Items

The reasons listed below are NOT included in our return policy. We are not responsible for these matters.
  • Product damage is caused by exposure to corrosive substances or chemicals. Product damage by misuse, mishandling, or poor maintenance.
  • Items that have been washed, worn, or soiled and damaged resulting from the customer’s handling.
  • Products with customized texts, photos, or personal design instructions.
  • Products that exceed the return processing time limit.
  • Partial returns or exchange of products from a set item is not acceptable.
  • Not the product itself, but only the other items or gifts included with the order.
  • Coupon code or gift card.
Notes:
  • Our Team must authorize all returns via Email / Support Center. Returned items without that condition will not be accepted.
  • Please note that due to variations in the display and production processes, the final color of the product may not be an exact match. We anticipate a color accuracy of approximately 70-90%.

Returns Procedure & Time-Frame

To ensure a smooth returns process, please carefully follow the steps outlined below:

  • If your item is eligible for return (as mentioned above), please submit a ticket to our Support Center, including the following information: Order number, Product name, and Reason for return.
  • Our customer service team will respond to your request within 24 hours, providing you with the return address or any additional questions/information related to your case.
  • Once we receive the returned item(s), we will send you an email notification and proceed with an exchange or a refund within 3 days.
  • Please allow our after-sales team 3-6 business days to process your request.
  • For credit card refunds, please allow 7-14 business days for the transaction to be processed.
  • For PayPal refunds, the transaction may take up to 48 hours to appear in your account.

Return Shipping Costs & Address

We aim to offer valuable services to all our esteemed customers. Customers globally can return their items to our warehouse.

All shipping costs, including those for returns or exchanges, are the responsibility of the customer. Please be aware that shipping fees are non-refundable.

We recommend checking with your local post office to verify the actual return shipping fee. We suggest using the most cost-effective registered airmail option available.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, please follow these steps:

  • Double-check your bank account to ensure the refund hasn’t been credited.
  • Contact your credit card company, as it may take some time for the refund to be officially posted.
  • Reach out to your bank, as there may be processing time involved before the refund is reflected.
  • If you have completed these steps and still haven’t received your refund, please contact us at [email protected].

Sale Items (if applicable)

Please note that only regular-priced items are eligible for refunds, while sale items cannot be refunded.

Changing and Cancelling Orders

To change or cancel your orders, please reach out to us as soon as possible at [email protected], including your order number and the modifications you wish to make. We will confirm once the changes or cancellation have been processed. Please note that changes or cancellations may not be accepted in certain situations.

Your order can only be canceled or modified within 4 hours (on weekdays) or 12 hours (on weekends) of placing it. After this timeframe, the order will be locked for processing and cannot be canceled. Please be aware that a management and transaction fee (30% of your total order value) will apply for cancellations.

NOTICE: Please keep in mind that purchasing means accepting all the terms mentioned above.

Contact Us

For any situations not covered in the above policy, please feel free to email us at [email protected].